Master Subscription Agreement
This Master Subscription Agreement (“Agreement”) is entered into by and between GREBBLE S.A. (“Grebble”), and the person or entity identified in the Order Form (“You”).
This Agreement governs Your acquisition and use of our Platform.
If you register for a free trial of our Platform or agree to participate as a Beta Tester of our Platform prior to receiving these service in exchange for payment to Us the applicable provisions of this Agreement will also govern that usage.
By accepting this Agreement, either by clicking a box indicating Your acceptance or by executing an order form that references this Agreement, You agree to the terms and conditions of this Agreement. If You are entering into this Agreement on behalf of a company or other legal entity, You represent that You have the authority to bind such entity and its Affiliates to these terms and conditions, in which case the terms “You” or “Your” shall refer to such entity and its Affiliates. If You do not have such authority, or if You do not agree with these terms and conditions, You must not accept this Agreement and may not use the Platform.
“Account” means a collection of data associated with a particular User of the Services. Each Account comprises a user name, user password, user contact data (including, but not limited to e-mail), and defines various settings for use of Services.
“Beta Services” means Grebble services or functionality that are designated as beta, pilot, limited release, developer preview, non-production, evaluation, or by a similar description and made available to You to try at no additional charge.
“Data Protection Laws” means all applicable laws governing the protection of Personal Data including, but not limited to, the General Data Protection Regulation 2016/679 (“GDPR”) and all other laws implementing or supplementing the GDPR.
“Documentation” means the user manuals, guidelines, policies, and other materials relating to operation of the Platform, as updated from time to time, accessible via http://grebble.io/docs/docs.
“Malicious Code” means code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses.
“Order Form” means an ordering document or online order specifying the services to be provided hereunder that is entered into between You and Grebble, including any addenda and supplements thereto. By entering into an Order Form hereunder, an Affiliate agrees to be bound by the terms of this Agreement as if it were an original party hereto.
“Platform” means the “Grebble Platform” process intelligence web-service and all of Grebble’s proprietary technology (including software, hardware, processes, algorithms, user interfaces, know-how, techniques, designs, and other tangible or intangible technical material or information) made available to You by Grebble as part of the services, as well as Documentation.
“Purchased Services” means services that You or Your Affiliate purchased for a fee under an Order Form, as distinguished from those provided pursuant to a free trial.
“Services” means all services including Purchased Services and access to the Platform.
“Software Utilities” means any software ordered or downloaded by You under an Order Form or provided to You under a free trial, and made available online by Us for You to use in conjunction with the Platform.
“User” means an individual who is authorized by You to use the Platform, for whom You have purchased a subscription (or in the case of any services or Software Utilities provided by Grebble without charge, for whom services have been provisioned), and to whom You (or, when applicable, Grebble at Your request) have supplied user identification and password credentials. Users may be, for example, Your employees, consultants, contractors and agents, and third parties with whom You transact business.
“We,” “Us” or “Our” means Grebble as described in the first paragraph of this Agreement.
“Your Data” means electronic data and information You submitted to the Platform, excluding Platform.
- Free Trial
If You register on the Platform for a free trial, We may make one or more services and Software Utilities available to You on a trial basis free of charge until the earlier of (a) the end of the free trial period for which You registered to use the applicable Service(s), or (b) the start date of any Purchased Service subscriptions ordered by You for such Service(s), or (c) termination by Us of the free trial at Our sole discretion. Additional trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding. ANY DATA YOU ENTER INTO THE SERVICES AND SOFTWARE UTILITIES, AND ANY CUSTOMIZATIONS MADE TO THE SERVICES BY OR FOR YOU, DURING YOUR FREE TRIAL WILL BE PERMANENTLY LOST UNLESS YOU PURCHASE A SUBSCRIPTION TO THE SAME SERVICES AND SOFTWARE UTILITIES AS THOSE COVERED BY THE TRIAL, PURCHASE APPLICABLE UPGRADED SERVICES, OR EXPORT SUCH DATA, BEFORE THE END OF THE TRIAL PERIOD. YOU CANNOT TRANSFER DATA ENTERED OR CUSTOMIZATIONS MADE DURING THE FREE TRIAL TO A SERVICE THAT WOULD BE A DOWNGRADE FROM THAT COVERED BY THE TRIAL; THEREFORE, IF YOU PURCHASE A SERVICE THAT WOULD BE A DOWNGRADE FROM THAT COVERED BY THE TRIAL, YOU MUST EXPORT YOUR DATA BEFORE THE END OF THE TRIAL PERIOD OR YOUR DATA WILL BE PERMANENTLY LOST.
NOTWITHSTANDING SECTION 8 (Representations, Warranties, Exclusive Remedies and Disclaimers), DURING THE FREE TRIAL THE SERVICES ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY.
Please review the Documentation during the trial period so that You become familiar with the features and functions of the Services before You make Your purchase.
- Our Responsibilities
3.1 Provision of Purchased Services. We will (a) make the Platform and Software Utilities available to You pursuant to this Agreement and the applicable Order Forms, (b) provide applicable Grebble standard support for
the Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online services and access to the Platform available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic notice as provided in the Documentation), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, or denial of service attack.
3.2 Protection of Your Data. We shall comply with Data Protection Law. However, we are not responsible for compliance with data protection laws applicable to You or your industry and not generally applicable to information technology service providers or providers using critical infrastructure (e.g. financial or credit institutions, health and safety institutions, professional unions or associations, religious organizations). You shall comply with your own obligations under applicable data protection laws including, but not limited to, your use of the Platform and the transfer of Your Data to Grebble and any Grebble Affiliate and subcontractor. We will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Your Data, as described in the Documentation. Those safeguards will include, but will not be limited to, measures for preventing access, use, modification or disclosure of Your Data by Our personnel except (a) to provide the Purchased Services and prevent or address service or technical problems, (b) as compelled by law in accordance with the paragraph 7.3 (Compelled Disclosure) below, or (c) to Grebble’s subcontractors and Grebble’s Affiliates, or (d) as You expressly permit in writing. Grebble personnel are obligated to maintain the confidentiality of any of Your Data and this obligation continues even after their engagement ends. Should you require processing of Your Data in accordance with GDPR requirements, you shall separately inform Grebble about this by sending a notice to email@example.com
3.3 Our Personnel. We will be responsible for the performance of Our personnel (including Our employees and contractors) and their compliance with Our obligations under this Agreement, except as otherwise specified herein.
3.4 Beta Services. From time to time, We may make Beta Services available to You at no charge. You may choose to try such Beta Services or not at Your sole discretion. Beta Services are intended for evaluation purposes and not for production use, are not supported, and may be subject to additional terms. Beta Services are not considered as Purchased Services under this Agreement, however, all restrictions, Our reservation of rights and Your obligations concerning the Services shall apply equally to Your use of Beta Services. Unless otherwise stated, any Beta Services trial period will expire upon the earlier of six (6) months from the trial start date or the date that a version of the Beta Services becomes generally available without the applicable Beta Services designation. We may discontinue Beta Services at any time at Our sole discretion and may never make them generally available.
THE BETA SERVICES ARE PROVIDED TO YOU SUBJECT TO THE SECTION 7.3 (DISCLAIMERS). THE SECTION 8.2 (OUR WARRANTIES) DOES NOT APPLY TO THE BETA SERVICES. We will have no liability for any harm or damage arising out of or in connection with a Beta Service.
- Use of services, Software Utilities and Platform
4.1 Subscriptions. Unless otherwise provided in the applicable Order Form or Documentation, (a) Services, Software Utilities and access to the Platform are purchased as subscriptions, (b) subscriptions may be added during a subscription term at the same pricing as the underlying subscription pricing, prorated for the portion of that subscription term remaining at the time the subscriptions are added, and (c) any added subscriptions will terminate on the same date as the underlying subscriptions.
4.2 Usage Limits. Services, Software Utilities and Platform are subject to usage limits, including, for example, the quantities specified in Order Forms and Documentation. Unless otherwise specified, (a) a quantity in an Order Form refers to Users, and the Services, Software Utilities or Platform may not be accessed by more than that number of Users, (b) a User’s password may not be shared with any other individual, and (c) except as set forth in an Order Form, a User identification may only be reassigned to a new individual replacing one who will no longer use the Services, Software Utilities or Platform. If You exceed a contractual usage limit, We may work with You to seek to reduce Your usage so that it conforms to that limit. If, notwithstanding Our efforts, You are unable or unwilling to abide by a contractual usage limit, You will execute an Order Form for additional quantities of the applicable Services, Software Utilities or Platform promptly upon Our request, and/or pay any invoice for excess usage in accordance with paragraph 5.2 (Invoicing and Payment).
4.3 Your Responsibilities. You will (i) be responsible for Users’ compliance with this Agreement, Documentation and Order Forms, (ii) be responsible for the accuracy, quality and legality of Your Data and the means by which You acquired Your Data, (iii) use commercially reasonable efforts to prevent unauthorized access to or use of Services, Software Utilities and Platform, and notify Us promptly of any such unauthorized access or use, (iv) use Services, Software Utilities and Platform only in accordance with this Agreement, Documentation, Order Forms and applicable laws and government regulations, and (v) be responsible for implementing and maintaining security within Your infrastructure.
4.4 Restrictions. You will not (a) make any Service or Platform available to, or use any Service or Platform for the benefit of, anyone other than You or Users, unless expressly stated otherwise in an Order Form or the Documentation, (b) sell, resell, license, sublicense, distribute, make available (other than permitted by the paragraph 4.3 (a)), rent or lease any Service or Platform, or include any Service or Platform in a service bureau or outsourcing offering, (c) use a Service or Platform to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights, (d) use a Service or Platform to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or performance of any Service or third-party data contained therein, (f) attempt to gain unauthorized access to any Service or Platform or its related systems or networks, (g) permit direct or indirect access to or use of any Service or Platform in a way that circumvents a contractual usage limit, or use Planform or any of Our Services to access or use any of Our intellectual property except as permitted under this Agreement, an Order Form, or the Documentation, (h) copy a Service or Platform or any part of them, feature, function or user interface thereof, (i) frame or mirror any part of any Service or Platform, other than framing on Your own intranets or otherwise for Your own internal business purposes or as permitted in the Documentation, (j) access any Service or Platform in order to build a competitive product or service or to benchmark with a non-Grebble product or service, or (k) reverse engineer the Services or Platform of any Software Utilities (to the extent such restriction is permitted by law). Any use of the Services or Platform in breach of this Agreement, Documentation or Order Forms, by You or Users that in Our judgment threatens the security, integrity or availability of Our Services or Platform, may result in Our immediate suspension of the Services and termination of access to Platform, however We will use commercially reasonable efforts under the circumstances to provide You with notice and an opportunity to remedy such violation or threat prior to such suspension.
- Fees and Payment for Purchased Services
5.1 Fees. You will pay all fees specified in Order Forms. Except as otherwise specified herein or in an Order Form, (i) fees are based on Services, Software Utilities and Platform subscriptions purchased and not actual usage, (ii) payment obligations are non-cancelable and fees paid are non-refundable, and (iii) quantities purchased cannot be decreased during the relevant subscription term.
5.2 Invoicing and Payment. You will provide Us with valid and updated credit card information, or with a valid purchase order or alternative document reasonably acceptable to Us. If You provide credit card information to Us, You authorize Us to charge such credit card for all Purchased Services listed in the Order Form for the initial subscription term and any renewal subscription term(s) as set forth in the paragraph 11.2 (Term of Subscriptions). Such charges shall be made in advance, either annually or in accordance with any different billing frequency stated in the applicable Order Form. If the Order Form specifies that payment will be by a method other than a credit card, We will invoice You in advance and otherwise in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, invoiced charges are due net 30 days from the invoice date. You are responsible for providing complete and accurate billing and contact information to Us and notifying Us of any changes to such information.
5.3 Overdue Charges. If any invoiced amount is not received by Us by the due date, then without limiting Our rights or remedies, (a) those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, and/or (b) We may condition future subscription renewals and Order Forms on payment terms shorter than those specified in Section 5.2 (Invoicing and Payment), or (c) We can terminate this Agreement upon 30 days written notice in accordance with paragraph 11.3 (i) if You fail to pay any amount when due hereunder, and such failure continues more than thirty (30) days after Our delivery of written notice thereof.
5.4 Suspension of Service and Acceleration. If any amount owing by You under this or any other agreement for Our services is 30 or more days overdue (or 10 or more days overdue in the case of amounts You have authorized Us to charge to Your credit card), We may, without limiting Our other rights and remedies, accelerate Your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Our services to You until such amounts are paid in full. Other than for customers paying by credit card or direct debit whose payment has been declined, We will give You at least 10 days’ prior notice that Your Account is overdue, in accordance with Section 12.2 (Manner of Giving Notice) for billing notices, before suspending services to You.
5.5 Payment Disputes. We will not exercise Our rights under Section 5.3 (Overdue Charges) or 5.4 (Suspension of Service and Acceleration) above if the applicable charges are subject to a good faith dispute and You are cooperating diligently to resolve the dispute.
5.6 Taxes. Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). You are responsible for paying all Taxes associated with Your purchases hereunder. If We have the legal obligation to pay or collect Taxes for which You are responsible under this Section 5.6, We will invoice You and You will pay that amount unless You provide Us with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, We are solely responsible for taxes assessable against Us based on Our income, property and employees.
5.7 Future Functionality. You agree that Your purchases are not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by Us regarding future functionality or features.
- Proprietary Rights and Licenses
6.1 Reservation of Rights. Subject to the limited rights expressly granted hereunder, We reserve all of Our right, title and interest in and to the Services, Software Utilities and Platform, including all of Our related intellectual property rights. No rights are granted to You hereunder other than as expressly set forth herein.
6.2 Access to and Use of Platform. You have the right to access and use the Platform subject to the terms of applicable Order Forms, this Agreement and the Documentation.
6.3 License to Use Feedback. You grant to Us and Our Affiliates a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into Our and/or Our Affiliates’ services any suggestion, enhancement request, recommendation, correction or other feedback provided by You or Users relating to the operation of Our or Our Affiliates’ services.
6.4 Competitors. If You are in the business of providing or developing services that are directly competitive with the Services or Platform, then, to the extent permitted by law You are prohibited from accessing or using the Services and Platform without Our prior written permission. In addition, You may not access the Services and Platform for purposes of assessing their availability, performance, or functionality, or for any other benchmarking or competitive purposes.
7.1 Definition of Confidential Information. “Confidential Information” means all information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information includes Your Data; Our Confidential Information includes the Services, Software Utilities and Platform; and Confidential Information of each party includes the terms and conditions of this Agreement and all Order Forms (including pricing), as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information does not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.
7.2 The Receiving Party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care) to (i) not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement and (ii) except as otherwise authorized by the Disclosing Party in writing, limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees and contractors who need that access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections not materially less protective of the Confidential Information than those herein. Neither party will disclose the terms of this Agreement or any Order Form to any third party other than its Affiliates, legal counsel and accountants without the other party’s prior written consent, provided that a party that makes any such disclosure to its Affiliate, legal counsel or accountants will remain responsible for such Affiliate’s, legal counsel’s or accountant’s compliance with this “Confidentiality” section. Notwithstanding the foregoing, We may disclose the terms of this Agreement and any applicable Order Form to a subcontractor to the extent necessary to perform Our obligations to You under this Agreement, under terms of confidentiality materially as protective as set forth herein.
7.3 Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to that Confidential Information.
- Representations, Warranties, Exclusive Remedies and Disclaimers
8.1 Representations. Each party represents that it has validly entered into this Agreement and has the legal power to do so.
8.2 Our Warranties. We warrant that during an applicable subscription term (a) this Agreement, the Order Forms and the Documentation will accurately describe the applicable administrative, physical, and technical safeguards for protection of Your Data, (b) We will not materially decrease the overall security of the Services, (c) the Services will perform materially in accordance with the applicable Documentation, and (d) We will not materially decrease the overall functionality of the Services and the Platform. Your sole and exclusive remedies for a breach of the foregoing warranties are those described in the “Termination” and “Refund or Payment upon Termination” sections below.
8.3 Disclaimers. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. Platform AND SERVICES ARE PROVIDED “AS IS,” EXCLUSIVE OF ANY WARRANTY WHATSOEVER. EACH PARTY DISCLAIMS ALL LIABILITY AND INDEMNIFICATION OBLIGATIONS FOR ANY HARM OR DAMAGES CAUSED BY ANY THIRD-PARTY HOSTING PROVIDERS.
- Mutual Indemnification
9.1 Indemnification by Us. We will defend You against any claim, demand, suit or proceeding made or brought against You by a third party alleging that any Service infringes or misappropriates such third party’s intellectual property rights (a “Claim Against You”), and will indemnify You from any damages, attorney fees and costs finally awarded against You as a result of, or for amounts paid by You under a settlement approved by Us in writing of, a Claim Against You, provided You (a) promptly give Us written notice of the Claim Against You, (b) give Us sole control of the defense and settlement of the Claim Against You (except that We may not settle any Claim Against You unless it unconditionally releases You of all liability), and (c) give Us all reasonable assistance, at Our expense. If We receive information about an infringement or misappropriation claim related to the Services, We may at Our discretion and at no cost to You (i) modify the Services so that they are no longer claimed to infringe or misappropriate, without breaching Our warranties under “Grebble Warranties” above, (ii) obtain a license for Your continued use of the Services in accordance with this Agreement, or (iii) terminate Your subscriptions for the Services upon 30 days’ written notice and refund You any prepaid fees covering the remainder of the term of the terminated subscriptions. The above defense and indemnification obligations do not apply to the extent a Claim Against You arises from Platform, or from Your use of the Services in violation of this Agreement, the Documentation, or applicable Order Forms.
9.2 Indemnification by You. You will defend Us against any claim, demand, suit or proceeding made or brought against Us by a third party alleging that any of Your Data infringes or misappropriates such third party’s intellectual property rights or privacy rights, or arising from Your use of the Services or Platform in violation of the Agreement, the Documentation, Order Form or applicable law (each a “Claim Against Us”), and You will indemnify Us from any damages, attorney fees and costs finally awarded against Us as a result of, or for any amounts paid by Us under a settlement approved by You in writing of, a Claim Against Us, provided We (a) promptly give You written notice of the Claim Against Us, (b) give You sole control of the defense and settlement of the Claim Against Us (except that You may not settle any Claim Against Us unless it unconditionally releases Us of all liability), and (c) give You all reasonable assistance, at Your expense.
9.3 Exclusive Remedy. This Section 9 states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for a third party claim described in this Section 9.
- Limitation of Liability
10.1 Mutual Limitation of Liability. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF EACH PARTY TOGETHER WITH ALL OF ITS AFFILIATES ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU AND YOUR AFFILIATES HEREUNDER FOR THE SERVICES and access to the Platform IN THE TWELVE MONTHS PRECEDING THE FIRST INCIDENT OUT OF WHICH THE LIABILITY AROSE. THE FOREGOING LIMITATION WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, BUT WILL NOT LIMIT YOUR AND YOUR AFFILIATES’ PAYMENT OBLIGATIONS UNDER THE “FEES AND PAYMENT FOR PURCHASED SERVICES” SECTION ABOVE.
10.2 Exclusion of Consequential and Related Damages. IN NO EVENT WILL EITHER PARTY OR ITS AFFILIATES HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT FOR ANY LOST PROFITS, REVENUES, GOODWILL, LOSS OF BUSINESS OPPORTUNITY, LOSS OF DATA, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, BUSINESS INTERRUPTION OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF A PARTY’S OR ITS AFFILIATES’ REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.
- Term and Termination
11.1 Term of Agreement. This Agreement commences on the date You first accept it and continues until all Order Forms and/or subscriptions hereunder have expired or have been terminated.
11.2 Term of Subscriptions. The term of each subscription shall be as specified in the applicable Order Form. Except as otherwise specified in an Order Form, subscriptions will automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other notice of non-renewal at least 30 days before the end of the relevant subscription term. Unless explicitly defined in the applicable Order Form the per unit pricing during any renewal term shall not increase by greater than ten percent (10%) above the applicable pricing in the prior term. Except as expressly provided in the applicable Order Form, renewal of promotional or one-time priced subscriptions will be at Our applicable list price in effect at the time of the applicable renewal. Notwithstanding anything to the contrary, any renewal in which subscription volume for any Services has decreased from the prior term will result in re-pricing at renewal without regard to the prior term’s per-unit pricing.
11.3 Termination. A party may terminate this Agreement for cause (i) upon 30 days written notice to the other party of a material breach if such breach remains uncured at the expiration of such period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.
11.4 Refund or Payment upon Termination. If this Agreement is terminated by You in accordance with paragraph 11.3 (“Termination”), We will refund You any prepaid fees covering the remainder of the term of all Order Forms after the effective date of termination. If this Agreement is terminated by Us in accordance with paragraph 11.3 (“Termination”), You will pay any unpaid fees covering the remainder of the term of all Order Forms. In no event will termination relieve You of Your obligation to pay any fees payable to Us for the period prior to the effective date of termination.
11.5 Your Data Portability and Deletion. If requested by You within 30 days after the effective date of termination or expiration of this Agreement, We will make Your Data available to You for export or download as provided in the Documentation. Notwithstanding the foregoing, You authorize Grebble to retain Your Data on the Service following the expiration or termination of this Agreement. After 30 day period described in this paragraph 11.5, We will have no obligation to provide any of Your Data. Your may request to delete Your Data in Our systems or otherwise in Our possession or control. We will delete Your Data per your request unless legally prohibited from doing so.
11.6 Account. Upon the expiration or termination of Your subscription to the Services, Grebble may retain Your Account for up to 1 (one) year following such expiration or termination except for the cases, when retaining Your Account for a longer or shorter period of time is necessary for Grebble in order to perform its obligations under this Agreement, subject to any obligations under applicable laws including data protection laws, or is otherwise required under the applicable laws.
11.7 Surviving Provisions. The Sections 5 (Fees and Payment for Purchased Services), 6 (Proprietary Rights and Licenses), 7 (Confidentiality), 8.3 Disclaimers), 9 (Mutual Indemnification), 10 (Limitation of Liability), 11.4 (Refund or Payment upon Termination), 11.5 (Your Data Portability and Deletion), 11.6 (Account), 11.7 (Surviving Provisions) and 13 (General Provisions) will survive any termination or expiration of this Agreement.
- Notices, Governing Law and Jurisdiction
12.1 General. You are contracting with a GREBBLE S.A. a public limited company incorporated and registered in the Grand Duchy of Luxembourg with registered number B251180 whose registered office is at 4, rue Jean Engling, L1466, Luxembourg.
12.2 Manner of Giving Notice. Except as otherwise specified in this Agreement, all notices related to this Agreement will be in writing and will be effective upon (a) personal delivery, (b) the second business day after mailing, or (c), except for notices of termination or an indemnifiable claim (“Legal Notices”), which shall clearly be identifiable as Legal Notices, the day of sending by email. Billing-related notices to You will be addressed to the relevant billing contact designated by You. All other notices to You will be addressed to the relevant Services system administrator designated by You.
12.3 Agreement to Governing Law and Jurisdiction. This Agreement will be governed by the laws the Grand Duchy of Luxembourg. Each party irrevocably agrees that the relevant courts of the city of Luxembourg shall have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).
- General Provisions
13.1 Export Compliance. The Services, Platform and other technology We make available, and derivatives thereof may be subject to EU export control laws, including the Regulation 428/2009 and its associated regulations.
13.2 Anti-Corruption. You agree that You have not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any of Our employees or agents in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If You learn of any violation of the above restriction, please notify firstname.lastname@example.org.
13.3 Entire Agreement and Order of Precedence. This Agreement is the entire agreement between You and Us regarding Your use of Services, Software Utilities and Platform and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. The parties agree that any term or condition stated in Your purchase order or in any other of Your order documentation (excluding Order Forms) is void. In the event of any conflict or inconsistency among the following documents, the order of precedence shall be: (1) the applicable Order Form, (2) this Agreement, and (3) the Documentation. Grebble may modify this Agreement at any time if: (a) a change is required to comply with an applicable law, regulation, court order or guidance issued by a regulator or agency; or (b) the change does not have a material adverse impact on your rights under the Agreement, as reasonably determined by Grebble. Before a change will take effect, Grebble shall provide You with at least 30 days notice in advance (or a shorter period as may be required to comply with the applicable law, regulation, court order or guidance issued by a regulator or agency) by either: (i) email; or (ii) alerting you via the Service’s interface. If you object to any such change, You must terminate the Agreement and stop using Service. Grebble is not required to notify You about editorial changes.
13.4 Assignment. You may not assign any of Your rights or obligations hereunder, whether by operation of law or otherwise, without Our prior written consent (not to be unreasonably withheld); provided, however, You may assign this Agreement in its entirety (together with all Order Forms), without Our consent to an Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of Your assets. Notwithstanding the foregoing, if You are acquired by, sell substantially all of Your assets to, or undergo a change of control in favor of, a direct competitor of Grebble, then We may terminate this Agreement upon written notice. In the event of such a termination, We will refund to You any prepaid fees allocable to the remainder of the term of all subscriptions for the period after the effective date of such termination. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their respective successors and permitted assigns.
13.5 Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.
13.6 Waiver. No failure or delay by either party in exercising any right under this Agreement will constitute a waiver of that right.
13.7 Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be deemed null and void, and the remaining provisions of this Agreement will remain in effect.
13.8 Contact Us. If You desire to contact Grebble for any reason, please contact Your Grebble sales representative or write Us an e-mail t